FREQUENTLY ASKED QUESTIONS


Shipping and Orders


We currently ship everywhere inside Australia, apart from the Christmas and the Cocos (Keeling) Islands.

Freight is $15.00 (including GST Australia wide). Information is provided on each product page if the item has a freight charge.

We always try and get our orders out as quickly as possible, however because we source items from multiple stores, warehouses and suppliers, at times it can take 7-10 business days to post your order. Shipping time depends on your location. If you would like an estimate please submit an enquiry and we will be happy to provide one for you!

Products showing in stock implies that it is available for sale, our shipping and handling times remain the same which can be up to 7-10 business days.

We normally use Australia Post for our deliveries. Express postage is usually done via AusPost Express Post, StarTrack Express and DHL. Bulky items are usually sent through StarTrack Express. If you would like to nominate a specific service from above, submit an enquiry

Yes, we do. Please contact customer service to submit an enquiry for costs and an estimate of shipping times and prices to your postcode.

If you have received your tracking details and your order is taking longer than expected to be delivered, we would suggest calling the courier that is delivering your order and quote your tracking number. If they are unable to provide you with a suitable response or information on your delivery then please submit an enquiry so we can follow this up for you. Our priority is to get your order to you as quickly as possible.

You can nominate Click and Collect or Pickup Instore at the time of check out at your preferred Fox Racing Australia retail partner.

Yes, we guarantee and insure all our deliveries! All deliveries must be signed for on delivery. If your order arrives damaged or is lost in transit, please submit an enquiry to our customer service team: customerservice@foxracing.com.au

Terms and Conditions:

  1. Items will not be replaced if an ATL (Authority to Leave) is requested by any customer
  2. Items that are lost in transit may require carrier investigation before a replacement is sent
  3. Items that are damaged in transit will require visual proof of the damage to be forwarded to Fox Racing Australia
  4. Fox Racing Australia can refuse the right to send a replacement product should we deem the carrier or Fox Racing Australia is not at fault

All of our parcels must be signed for on delivery. If no one is home at the time of delivery, then your parcel will be redirected to a nearby Australia Post outlet or other pickup station.

If you would like to request your order to be left in a safe spot, then you can contact Australia Post or the Courier with your tracking details once the order is sent. Please note, however, that if you choose this, Fox Racing Australia takes no responsibility whatsoever for stolen/missing or damaged parcels.

We recommend leaving the delivery requiring a signature.

We normally ship from our warehouse in Melbourne.

Unfortunately we do not currently send any orders or items overseas.


Payments


Yes. You can use your credit card safely with the convenience and security of a fully-secured connection, through either PayPal or FatZebra. Afterpay & ZipPay use SSL encryption and 2-factor authentication on all purchases.

We currently accept payment via MasterCard & Visa credit cards and debit cards as well as PayPal (subject to PayPal’s Terms of Service), Afterpay (subject to Afterpay’s Terms of Service) or ZipPay (subject to the ZipPay Terms and Conditions).

Unfortunately, we do not offer Lay-By for online goods. We do however offer AfterPay and ZipPay as a payment option online, so you can pay in instalments. You can find more information about Afterpay here https://www.afterpay.com/en-AU or ZipPay here https://zip.co/

Paying with Afterpay is simple. At the checkout screen choose Afterpay as the payment method this will take you to a new screen where you log in or sign up to a Afterpay Account. You then simply follow the prompts and confirm the payment. Afterpay can also be used for in-store purchases (up to a certain amount).

Please see Afterpay’s website for Full Terms and Conditions.

Paying with ZipPay is simple. At the checkout screen choose ZipPay as the payment method this will take you to a new screen where you log in or sign up to a ZipPay Account. You then simply follow the prompts and confirm the payment. ZipPay can also be used for in-store purchases (up to a certain amount).

Please see ZipPay’s website for Full Terms and Conditions.

For all manufacturer warranty claims please take the product back to your retailer where your order was originally collected from, so that it can be assessed and a warranty claim submitted on your behalf by the retailer. For more information on our warranty process, please visit the Warranty Information page of our website. There's a link to the page in the header and footer of our website.


Vouchers/Gift Cards


  1. Add all the items that you would like to purchase to your cart, then proceed to the checkout
  2. Fill out all information and select the shipping method
  3. Enter your web voucher code into the “Gift card code” box
  4. Hit the “Apply Gift Card” button
  5. You should then see your order cost reduced equal to the amount of the voucher. Then proceed with the checkout securely button
  6. If your code does not work or if you have any other issues, please submit an enquiry

No, gift vouchers purchased on the Fox Racing Australia website can only be used at foxracing.com.au.

Yes! Gift vouchers purchased online are sent instantly to any chosen email address (you can also send them to yourself and then forward them on to the recipient when needed) along with a message of your choice.

Currently online orders made on our website can either be shipped directly to you or be shipped and collected from a participating retailer. We have over 40 participating Click & Collect stores nationwide for your convenience.


Fitment and Sizing


If you are unsure if a Helmet, Jacket, Pants or other items will fit you, we suggest referring to the size chart for that item. If a size chart is not available, please submit an enquiry so we can provide one for you. If you are still unsure after referring to the size chart, we would suggest going into a Fox Racing retail partner to try the item or similar item on for size. This is particularly important for helmets as getting a correct fit is very important for your safety.


Returns and Exhanges


Please see our returns and exchanges section contained in our Website and Sale Terms and Conditions.

No, items can only be returned directly to Fox Racing Australia via postage to our main warehouse. More information can be found here (link to Click and Collect FAQs)

We offer a 14-day ‘Change of Mind’ Return Policy subject to our Terms and Conditions of Sale (view). For all purchases made on foxracing.com.au, these items will need to be returned back to us directly to the address on the Returns (RMA) Form.

We offer a 14-day ‘Change of Mind’ Return Policy subject to our Terms and Conditions of Sale (view). For all purchases made on foxracing.com.au, these items will need to be returned back to us directly to the address on the Returns (RMA) Form.

When trying on helmets please ensure your face is free of makeup, sunscreen or anything that has the potential to stain the internals of the helmet. Helmet returns will not be accepted if the helmet has been worn, scratched or damaged in any way.

If we believe that the shell of the helmet has been compromised in any way, we will not accept the return. Helmet exchanges are reviewed on a case-by-case basis and are not approved until assessed by a member of our Online Sales Team or supplier and deemed resalable.

Please contact The Online Team via email at: customerservice@foxracing.com.au before sending back any faulty items to be refunded, repaired or replaced. If you choose to email our team regarding faulty products please attached images of the fault so our team can assess the item before a RMA is approved.

If the item is deemed to be faulty, a pre-paid freight return label will be sent to cover the freight costs of the return. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact our friendly customer service for warranty periods.

We try to process all returns within 5 business day of receiving, but at times this may take longer. If a refund is approved, the amount will be refunded back to your original payment method. This can take up to 2 business days after the approval to process back to your account.

Please note, some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case, we will keep you informed on a regular basis via email updates.

For more information on our Terms & Conditions of Sale, please click here.

Refunds, exchanges or repair requests must be accompanied by the following proof of purchase documents:

  • Online Tax Invoice (order confirmations will not be accepted)
  • Packing slip included in all online purchases and click & collect

Please note that our team members are not responsible for proving your purchase. You must supply the proof of purchase, which our team members can validate. We do not offer a refund for Change of Mind.

Follow these easy steps to return any items:

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